Phones, accessories, and pretty much all electronics ever are bound to have issues, however small. Most manufacturers deal with faulty batteries, QC issues, and other small mishaps with every new launch of every product they offer, and for the most part, they all handle it pretty professionally and avoid any particularly negative coverage. Huawei, on the other hand, apparently needs a new PR team.
This particular fiasco has to do with a Huawei wall charger owned by a user on the Weibo forums. He purchased a wall charger from Huawei directly, used it twice, and it started smoking and almost caught fire. It did cause some damage to his home and obviously ruined the charger.
After posting about the faulty charging and contacting Huawei, the company did basically everything wrong in the shortest amount of time possible. They send a technician out to retrieve the charger, hired an electrician to check the wiring in the user’s home, and completely shirked responsibility for any of the damage, even though that electrician said the six-year old house was wired without issue. Huawei wants to test the charger before saying anything conclusively, instead of just owning the mistake and fixing things before they escalate.
Oh, and to top things off, Huawei has contacted the user and asked him to take down his Weibo posts about the incident.
Huawei is already under fire for using inconsistent parts and storage with the P10, and exploding phone accessories are not going to help their image. They could learn a thing or two from Samsung and just take this one on the chin, but it looks like we’re going to watch a big company flail around while dealing with negative news stories instead.
Grab your popcorn, folks, and feel free to cook it on Huawei’s fiery phone chargers.