Reports of Google Wifi problems are on the rise — the light on it is stuck blue and has stopped working. It doesn’t seem to be the hardware itself, but the software build on it causing problems — version 9202.35.8.
It’s worth noting that this isn’t a problem with everyone; however, there are a significant number of reports on the Google Product Forums noting that the Primary Hub has stopped working. Basically, the Primary Hub will turn a solid blue color, and the satellite hubs will flash an orange color, which is the color sign for a disconnect.
Google has recognize that there is a problem, and they’re working on a fix for it, but nothing has been pushed out to Google Wifi units yet. In the meantime, the Wifi Care Team left the following statement:
“The engineering team is still working on a final fix for this issue. However, over the past few days our support team has seen two workarounds that make help resolve the issue temporarily until the fix is released. These have worked in a few cases, and may be worth a try.
- Attempt to setup GWifi from scratch using a different owner account. This can mean creating a new Google account, or using a family member’s Google account to setup the Google Wifi devices through the GW app.
- Disconnect wireless Windows 10 devices or Xbox devices (or connect them via ethernet instead). There have been a few cases in which disconnecting any Windows 10 devices or Xbox devices has brought the Google Wifi network back up again without crashes.
You can also reach out to our support team (g.co/wificare or wifica…@google.com), who will be able to provide more deep-dive troubleshooting advice based on the topography of your network. As always, thank you for your patience while we work on this issue.”
Both options there are a little frustrating. Stopping using Windows 10 or Xbox devices are extremely inconvenient, and so is using a new Google account; however, some users do say that restarting the Primary Hub remedies the issue, but only for a little while.
Again, they’re still working on a fix and seem to have been for a couple days. But, it shouldn’t be long now before Google has a fix for Google Wifi units.