Google wants to know how you would fix Allo

There are a ton of messaging apps to choose from, with heavy hitters such as WhatsApp, Facebook Messenger, and iMessage (iOS) all vying for your attention. Despite already offering the Hangouts and Messenger app (among others), in 2016 Google saw fit to throw two new apps into the mix in the form of the Allo instant messaging app as well as a new video chat app, Duo. While Allo managed to hit the 10 million downloads mark on the Play Store back in December, do you actually know someone who uses the app? If so, Google is now asking for feedback on the app. Join us after the break to find out how you can contribute your two cents.

If you are based in or around London, Seattle, San Francisco, New Delhi, or São Paulo, Google plans on holding some ‘User Research Studies’ at its local offices to talk about the Allo app. You’ll be able to say what you think is wrong with the app, and how you think it could be improved. During the study, you may even get your hands on a beta or even a prototype version of the app with a new feature, although that isn’t guaranteed. To sign up for the study, all you have to do is click the source link below to provide your details and answer a short survey.

What feedback and advice would you give? Would you tell them to merge Allo, Duo, Hangouts, and Messenger into one and to provide a web interface for the resulting app? Let us know in the comments below.

Source: Google

About the Author: Peter Holden

He's been an Android fan ever since owning an HTC Hero, with the Dell Streak being his first phablet. He currently carries a Pixel 2 XL, Huawei P20 Pro, and a Galaxy Tab S2 8.0 around in his pockets. When not immersed in the world of Android and gadgets, he's an avid sports fan, and like all South Africans, he loves a good Braai (BBQ).

  • solis

    It’s not complicated – let users connect their Google account so it can be used across several devices.
    Add tablet and desktop clients.

    Basically, right now the app does a lot less than Hangouts, and it should do more.

  • Mathew Michel

    So what Google is saying based on what I’ve read is…”We are ignoring Android dedicated sites” where they would find all the information they need to improve Allo ;).

    • Ivan

      And not only that, but they request the feedback on a Google group about Allo. If you request feedback from those already using and actively interested in the app, you’d rarely be able to extrapolate the results to the rest of the people.

  • Filipo

    Well, this only shows Google wont listen to anyone but themselves, people have been shouting at them what to do with their crazy messaging ecosystem for ages…

  • Evilties33

    I think the author closed with the best basic suggestions. All the frivolous stuff, I can live without. But, Google needs to quit screwing around and mimic iMessage (and, I can’t stand Apple products). But, this endless shifting and pilfering features from Hangouts to parse out to separate apps is driving me away from Android messaging. I loathe that I can’t have my SMS and Hangouts in one steam, like the v10 of Hangouts app. And, accessing SMS and IM on PC app would be ideal.

    • raazman

      Apple has a patent on the technology iMessage uses for SMS in the way it does. Or else Google would have done this a long time ago.

  • Remodel Guy

    Toss in the towel and go back to updating/developing with Hangouts

  • George Garrett

    Webclient and video chat… wait that’s hangouts.

  • Dakota W

    I actually liked Allo! Well…to a degree. I thought it had a nice interface, some nice animations, and some nice features like the chatbot and stickers. It felt closer to an IM app and iMessage. But it lacks the core features most people want. Mainly one freakin app!!! Either being Hangouts or Allo or Messenger. Put all the features we need in one nice app. IM, SMS, and whatever else.

  • ZBlade

    What Google needs to do has been mentioned multiple times but pretty much every android news site. Merge Allo, Duo, Hangout and Messenger into 1 app that can be used on multiple devices with a web client. People say never throw all of your eggs into the 1 basket but this is exactly what Google needs to do to fix Allo.

    • Arturo Carter

      Totally agree

  • Bardo

    I’m REALLY confused how they’re getting hung up on this…
    It seems incredible simple:
    I already have Hangouts that works on my desktop with the web client, on my phone, on my tablet, and integrates video chat, visual voicemail, sms, and IM’s together in one place.

    Why would I ever want a separate app with only part of that functionality that only works on one device? It’s not rocket science…


    I would add timed messaging for both , for instance if I wanted to send a video but at a certain time to a certain destination or even a message to someone at a fixed time . I would like to send a message to my son to have great day at school but I’m in a 8:30 conference call . I would like to send that message to him while I am in the meeting and also be able to tell him an appropriate time he can call me . I have never used Hangouts nor do any of my friends use it ( that I know of ). Other than that the app is fine.

    • Peter Holden

      That’s a great idea. It’s something I wish was present on all messaging apps. I always remember to send a message to someone for some occasion the day before, but forget on the actual day.

  • Chris Parish


  • Arturo Carter

    1. Change the name to Google Messenger. Allo is a stupid name for something that you want people to open and the name gives them no clue as to what the fuck it is. Keep it simple for people. Remember, most people arent Android geeks, they are instant gratifiers. They don’t want to investigate.

    2. SMS support. Google… this is a no brainer. Seriously! You entered a three legged horse in the Kentucky Derby

    3. Cross platform support. this should be a huge DUH!!. Google can’t even get their own hangout users to switch Allo. Thats like Al Gore not winning his own state in the 2000 Presidential election. Hey Google, you can’t even get hangout users to switch for two simple reasos, No SMS support and no cross platform support, which Hangouts does extremely well. As UGLY as Hangouts is, because of these deficiencies, no one is switching to BEAUTIFUL Allo.

    4. Seperate video and chat client? Why leave Hangouts where you have a one stop shop?

    5. Google marketing dept. sucks, as usual.

    6. Google can’t even get the G+ crowd to use it. When you open Facebook, the Messenger button is right there, easy to see. The messenger for G+ is in the menu where you have to take a step to get to. It needs to be in plain site, right on the face of the app. Remember, change that stupid name ALLO, to something easily tells a potential user what it is, like GOOGLE MESSENGER, or GMessenger. Like you did for the GBoard. Then Google should at least get the fans in their own stadium.

    7. Did I say Googles marketing dept sucks? Doubling down on that one.

    To tell you the truth Google, you screwed up by thinking too much. Kind of like the saying “Too smart for own good”. Google already has the right app. It just doesn’t make any sense to switch from Hangouts, which is a do it all app, to an app that does a third, if that. What Google should have done was simply put all the things Allo does well, into Hangouts. Change Hangouts name to GMessenger., improve the voice and video call, beautify the interface and fine tune a version for enterprises. MARKET AGGRESIVELY.

    • Zac Sand

      WTF happened to google!?
      If i didn’t know better I would say Tim Cook is destroying it the way he did to Apple…