Samsung to report on causes of Galaxy Note 7 meltdown this month


One of the big stories of 2016 was the Samsung Galaxy Note 7. The product generated a lot of heat for Samsung, but not in a good way after batteries in the device started to explode or catch on fire. Eventually Samsung ended up halting production and trying to recall all of the units that had shipped around the world, going so far as to issue an update that would brick units not returned. According to a Korean newspaper and comments made by Samsung at CES 2017, the company is expected to release a report this month explaining what the source of the problem was.

Samsung probably wishes everyone would just move on from the issue and they would clearly like consumers to focus on the forthcoming Galaxy S8 phones to be released in a couple more months or hardware like their new Chromebooks. Unfortunately, the fallout from the Galaxy Note 7 issue will linger for a while longer impacting the company’s bottom line financially.

The bigger question though is what the impact may be on sales of future Samsung smartphones and whether the market shows some hesitancy in buying Samsung products. This is why Samsung is still working on the issue and will make public a report that normally would have been an internal manner. They need to rebuild some trust with consumers and owning up to their mistake will help with that. Depending on what information is ultimately released, the report may also help potential buyers feel more confident that Samsung both clearly understood the problem and took appropriate and adequate steps to prevent a repeat.

Stick with TalkAndroid for more news from CES 2017.

source: Reuters

About the Author: Jeff Causey

Raised in North Carolina, Jeff Causey is a licensed CPA in North Carolina. Jeff's past Android devices include an HTC EVO, a Samsung Note II, an LG G3, and a Motorola Moto X Pure Edition along with a Samsung Galaxy Tablet 10.1. He currently uses a Samsung Galaxy S8 and (very rarely) a Nexus 7 (2013). He is also using a Verizon-branded Motorola Moto Z Play Droid supplied by his job. Jeff used to have a pair of Google Glass and a Moto 360 Sport in his stable of gadgets. Unfortunately, his kids have all drunk the Apple Kool-Aid and have i-devices. Life at home often includes demonstrations of the superiority of his Android based devices. In his free time, Jeff is active an active runner usually training for his next marathon, owns a MINI Cooper, and plays Dungeons & Dragons. Jeff has three mostly grown kids and a golden retriever.