Samsung has been making progress to recall all of the faulty Galaxy Note 7 devices that were released this fall as indicated by a recent report showing 85% have been retrieved in the U.S. market. Nevertheless, the company is still facing some backlash over the whole incident. The latest is a class-action lawsuit filed in Canada alleging Samsung knowingly shipped faulty units and mislead consumers. The Canadian action joins lawsuits in South Korea and the U.S. that Samsung already faces over the Galaxy Note 7’s exploding batteries.
The latest complaint was filed in Ontario Superior Court by the law firm of McKenzie Lake Lawyers LLP. According to sources, the complaint seeks compensation for damages, although it is not yet clear what those might include or what the value may be, especially since Samsung has offered replacement phones. In an interesting twist though, the complaint also seeks to force Samsung to issue a disclosure indicating the company’s actions during the first few weeks of the recall were wrong. All of this is based on allegations that Samsung violated the Consumer Protection Act and the Competition Act in Canada.
The initial plaintiffs in the new Canadian case were a couple that traveled to the Turks and Caicos with new Galaxy Note 7 devices for a honeymoon, but were forced to dispose of the phones due to flight bans that were imposed. Apparently they are upset as they also lost photos from the vacation and Samsung did nothing to help them correct the situation. According to information available, if approved as a class-action suit, there were approximately 39,000 Galaxy Note 7 consumers in Canada that would become part of the lawsuit.