As Samsung tries to bring the whole Galaxy Note 7 incident to a close, it looks like they have some new issues to contend with. Given the nature of today’s society it should be no surprise that Samsung is now facing legal challenges from customers. According to new reports, one proposed class-action suit has been filed in the U.S. and another is pending in South Korea.
In the U.S., a suit filed in U.S. District Court in New Jersey alleges Samsung is guilty of fraud and breach of warranty and good faith. The suit does not focus specifically on the fires and danger created by the Samsung products. Instead, the suit focuses on the fact that customers had to keep paying for their devices even though replacement devices were not available. This potentially left consumers without an available smartphone, meaning “consumers continued to incur monthly device and plan charges from their cellular carriers for phones they could not safely use.”
Meanwhile, in Korea, the allegations are the same – fraud and breach of warranty and good faith. However, the law firm there is focusing on the inconvenience created for customers who had to visit stores multiple times due to the problems and the anxiety that was created. The suit is trying to get the equivalent of $266 paid to members of the class in damages.
Samsung has not issued any statements in regard to these legal developments. Although Samsung ultimately failed in addressing the problems, the company did make a try at setting things right with consumers. Compared to most similar incidents, Samsung moved both fairly rapidly and in a manner that was mostly responsive, so it will be interesting to see whether the courts think the company needs to do anything more for affected consumers.