Samsung has had quite the troubling few weeks as their highly praised Galaxy Note 7 was met with serious issues with the battery that caused many devices to essentially go up in flames while plugged in. There has been a voluntary device replacement program going on, but now the U.S. Consumer Product Safety Commission has announced that they are officially working with Samsung on an official recall.
Join us after the break for all the details.
An exploding smartphone is no trivial matter, and Samsung has been met with some criticism over not filing an official recall. The worry with the lack of that is that stores could potentially still sell the Galaxy Note 7 without any repercussion and expose the customer to the potential dangers (such as the poor man whose house caught fire).
The current system in place by Samsung allows a Galaxy Note 7 owner to initiate either a replacement for a new Galaxy Note 7 or make an exchange for a Galaxy S7 or Galaxy S7 Edge (with a refund equal to the price difference). Phone carriers also have their own similar systems in place.
While many Galaxy Note 7 owners have taken advantage of these voluntary returns, an official recall from the U.S. CPSC will help ensure that no one else will be able to purchase the phone and make it even more important for consumers who may still have the Galaxy Note 7 to follow the recall instructions. The FAA, for example, has been considering a total ban on the Galaxy Note 7 from any flights.
If you own a Galaxy Note 7 and haven’t returned the phone, even if you haven’t had any explosions, now is the time! The full press release is below.
Samsung Confirms Engagement with Consumer Product Safety Commission in Response to Note7 Battery Issue
Company urges Note7 users to power down their devices and immediately participate in exchange program
RIDGEFIELD PARK, N.J. – SEPTEMBER 9, 2016 – Samsung Electronics America, Inc. today confirmed it has been collaborating with the United States Consumer Product Safety Commission (CPSC) following its global announcement of battery cell issues related to the Galaxy Note7. The ongoing engagement includes working with the CPSC on a voluntary corrective action plan to expedite a US recall of the product.
“Samsung continues to ensure that consumer safety remains our top priority. We are asking users to power down their Galaxy Note7s and exchange them now.” says Tim Baxter, president of Samsung Electronics America. “New Note7 replacement devices will be issued to exchange program participants upon completion of the CPSC process. In the interim, consumers can return their Note7 for another device.”
Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with the support they need. Samsung has identified the affected inventory and stopped sales and shipments of those devices. Customers who have Galaxy Note7 devices can replace their current device with a new device under the terms of the US Note7 Exchange Program.
The US Note7 Exchange Program offers consumers the following choices:
- Exchange current Galaxy Note7 device with a new Galaxy Note7 (pending CPSC approval).
- Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge and replacement of any Note7 specific accessories with a refund of the price difference between devices.
Select carrier and retail outlets will also provide customers, who prefer a replacement Note7, with a Samsung loaner phone to use until new Note7s are available.
Additionally, participants in the US exchange program will receive a $25 gift card or bill credit from select carrier or retail outlets.
“Our collaboration with the CPSC, carrier partners, and via our own communication channels is aimed at ensuring all Note7 users are aware of the issue and understand their options,” adds Baxter.
The terms of the CPSC approved recall will be announced as they are available.
Galaxy Note7 owners can contact or visit the retail outlet where they purchased their device or call 1-800-SAMSUNG to initiate a product exchange and to resolve any other questions or concerns.
About Samsung Electronics America, Inc. Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co. Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. To discover more about Samsung, please visit www.samsung.com. For the latest Samsung news, please visit news.samsung.com/us and follow us @SamsungNewsUS.