If you bought a OnePlus Type-C cable for use on a third-party device you’re entitled to a refund

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If you cast your mind back a week, you may recall that Google employee Benson Leung published a post over on his official G+ page disclosing that the OnePlus’ official Type-C cable is not safe for use with Android-powered smartphones and tablets as it doesn’t comply to the operating system’s USB compatibility specifications.

OnePlus has now issued a statement revealing that the cable is only safe for use with the OnePlus 2 and may cause damage to third-party devices. As a result, the Chinese company is offering all customers who purchased a wire independently for use on a non-OnePlus handset a full refund.

See the full statement below:

Recently it has come to our attention that two of our products, the OnePlus Type-C cable and the OnePlus USB Type-C adapter, are using a resistor that may not be fully compatible with some third-party devices.

Please rest assured that this cable and adapter are safe to use with the OnePlus 2. That means that if you’re charging or transferring data to or from the OnePlus 2, you should have no problems using the cable that shipped with your OnePlus 2 or the cables or adapters you bought separately on OnePlus.net.

We’ve gotten a lot of really good feedback on these products, and many of you have bought them to use with your other USB Type-C devices. That may be fine, but depending on the devices and power sources you’re using them with we can’t guarantee full compatibility with those products.

Our cable and adapter use a 10kΩ resistor, but according to version 1.1 of the Type-C port standard, these products should be using a 56kΩ resistor. The issue is that the cable and adapter are designed for a maximum of 2 amps of power, but the resistor will allow fast-charging devices to try to draw more power than a power source may allow. This could result in damage to the power source (third-party charger, USB port, etc.) if the device and power source do not have an internal mechanism to self-regulate the amount of power flowing to or from them. Typically, if a charger has a CE, UL or CCC logo on it, it has been certified and is safe to use.

Source: OnePlus


About the Author: Josh Levenson

Josh is an avid Android enthusiast who writes news, reviews and the occasional how-to articles. He lives in the UK and is fascinated by anything technical. He enjoys stripping and rebuilding vintage Macs and is a keen amateur photographer. Currently, his smartphone of choice is the HTC One (M8), but he has a sneaky suspicion that’s going to change when the Galaxy Note 4 finally hits the shelves.