[Bug Report] DROID Turbo won’t ring when receiving calls and goes straight to voicemail


I know it’s hard to imagine, but some smartphone owners actually do make and receive phone calls with their devices. If you’re a DROID Turbo owner though, unfortunately you might find yourself waiting and waiting for that girl or boy to call you back.

Turns out there is some sort of bug that prevents the Turbo from ringing when receiving a call and it goes straight to voicemail. I stumbled up on this when a friend, who owns a Turbo, was asking if I knew of a way to fix it. It turns out that many other users are experiencing the same issue.

It seems to be software related since not everyone has the problem out of the box. For some, everything was fine for the first couple of months and then the problem arises, and for others, the problem started as soon as their first week with the phone. Verizon customer support can’t offer a solution other than blame Motorola and suggest a fix is coming.

If your DROID Turbo is experiencing the issue, here are some of the things that you can do to help alleviate the issue.

  1. Power off and Power back on – Everything will be fine after a reboot, but unfortunately not much more than a day, if that.
  2. Dial *73 to turn off Call Forwarding – I know you probably didn’t turn on Call Forwarding, but for some reason, it’s possible your Turbo either thinks it’s supposed to forward calls or the software is inadvertently putting it in Call Forward. Where it’s trying to Forward to, I have no idea. This fix is much like option (1) in that it’s likely to be a short-lived aspirin and you might find yourself dialing *73 several times a day.
  3. Replace your SIM card – One person that I know of tried this and things were okay for up to two weeks. Still not an absolute fix, but this might be better than powering off your phone and/or dialing *73 five times a day. Just head into your local Verizon store and ask for a replacement SIM and they should give it to you.
  4. Ask for a replacement device – Since this is either a software or hardware issue, this is likely not going to help. However, there are users that aren’t experiencing the issue so it might be a decent option. The only downside is that you might receive a refurbished unit instead of a shiny new one.

When Motorola and Verizon will fix this issue is anyone’s guess. We can only assume that it will happen with the Lollipop update, but I often wonder why carriers and manufacturers wait for so long to fix something so crucial as this? It’s possible that they still don’t know what’s causing it. Let’s hope the fix comes sooner rather than later.

If you’re a DROID Turbo owner, please let us know if you’re experiencing this issue or not. If so, have you found a better solution?

sources: Verizon Community (1) (2)

About the Author: Robert Nazarian

Robert lives in upstate New York where he was born and raised. Technology was always his passion. His first computer was a Radio Shack TRS80 Color that used a cassette tape to save programs, and his first laptop was a Toshiba T1200FB that sported a CGA greyscale screen and two 720kb floppy drives (no hardrive). From the early 90’s through late 2011, he only owned Motorola phones starting with the MircroTAC all the way through to the Droid X. He broke that streak when he bought the Galaxy Nexus. Now he's sporting a Galaxy Note 4, and absolutely loves it. He has a wonderful wife and a 6 year old son. In his free time he enjoys sports, movies, TV, working out, and trying to keep up with the rapid fast world of technology.

  • Zeus

    I’ve only had it happen to me maybe 2 times, but on the same day. A reboot fixed it, and I haven’t had any further issues.

  • Matt

    After you verify that the phone has the call forwarding off. Power off the phone. Turn it back on and wait at least one hour before getting a call or making a call. (I know, you have no control over getting a call) this will correct the issue

  • Eric Seavey

    I have not experienced this issue. I have had my Turbo since November.

  • Joseph

    None of those options are needed. All you have to do is turn on advanced calling feature under settings. Doing this one simple option has fixed the problem on every phone I have had to help with.

    • John Ehrhart

      How did people happen to come to you for help ?

    • Lucia Maria Peregrim

      what do you mean i have the advanced calling feature turned on and it still did it!

    • Savanns

      I’ve had my turbo since March and it stopped ringing just a couple days ago. It does vibrate but that’s it. I’ve had advanced calling on since I got it and I haven’t changed anything lately that may have triggered it.

    • Cheryl

      My advanced calling has been on the entire time and still not ringing.

    • Stuart

      Turning OFF Advanced Calling solves this problem for me – at least for awhile – but that means no data while on the phone. So, for example, if I want the GPS to work in my car AND receive a call, that doesn’t work.

  • Jenn

    This has been happening to me for 2 weeks (purchased my phone in Dec.) I tried turning off & back on. Fixed it for several hours. Tried turning off call forwarding/turning off phone/waiting an hour to get calls. Did not work. Tried turning on advanced calling feature under settings. DID NOT WORK. I need my phone to work as a phone first. I am stuck with this brick for 2 more years & am frustrated beyond belief.

  • Mike

    It started on my phone about a wee and a half ago. I tried all of the “fixes” but continued to miss calls. I returned the Turbo and got the Maxx. Problem fixed. This really is nonsense. Both companies (Verizon and Motorola) are aware of problem. In my opinion they should supply a replacement phone until it is fixed.

  • Catrina Barb Muolo

    Brand new turbo and I m having this issue…i am totally frustrated!!!

  • John Ehrhart

    Horrible problem. $600 + Motorola Turbo phone, for 6 months rang only intermittently with temporary fixes at Verizon. Bought a Walmart phone as a back up. Verizon did a factory reset and I have had no problem for a week. I have to carry a back up second phone to avoid losing my job for not answering my phone. My Verizon store denies any system issue, and totally stonewalls the issue, as does the Motorola warrantee people. Both will replace the phone, but no one owns up to the software problem.

  • Mercurychick

    This is stupid…why not just have a recall and give everyone who has a problem with their droid another brand?????? I have missed job offers because of this!

  • Mercurychick

    We all should do a FB and Tweet boycott and force them to recall these phones. Everyone needs to let them know that malfunctioning software is unacceptable.

  • Frank

    My Turbo doesn’t ring either. (I can get it to vibrate when I have an incoming call, but that’s not much help when the phone isn’t right next to me.) Regardless of the ringtone chosen regardless of turning the volume up t max, regardless of ANYTHING that i do, the phone will not ring. Everything just goes to voicemail.

  • Drew Monroe

    My turbo isn’t ringing. This is messed up.

  • Drew Monroe

    Please!!! give me your big fat D!!!!!!!!!!!!!!!

  • Jeffrey Brown

    I have a similar problem. Incoming calls go direct to voice mail or the phone doesn’t ring or vibrate (both are on together) but it is specific to the hour. I miss calls between 5 and 7 pm. Based on your advice I will set an alarm and turn the phone off and on at 4 pm. Any other thoughts about the problem being time related?

  • Stuart Gillam

    My wife has this phone and had the same issue. I tried all the fixes, but none of them worked, As I was pushing the volume up button, I noticed that under the volume bar there was three icons. One was to allow no interruptions, one for priority only, and the last one allowed all notifications. The one for priority was highlighted, so I tapped the All button, and now her ringtones come through all the time.

    • TarheelBookworm

      Thank you, Thank you, Thank you. I have uninstalled Apps, spent untold time looking ay everything on the phone and Goggle. Tried everything. This WORKED. You are wonderful!

    • Lisa Rampton Halverson

      This solved the problem for me, too. Thank you!

    • Jerri

      Thanks! I tapped the All button and now my phone rings again!

  • Cheryl

    My turbo doesn’t ring either. It vibrates but if my phone is not next to me I miss the calls. This is my second turbo as I had replaced the first one for the exact same problem. I wish I would have stayed with my Samsung which gave me no problems. When I take this phone back I’m going to insist on the Samsung since Motorola can’t seem to get their shit together!

  • Jen Dennis

    I thought I was going crazy. My phone never rings & because I hate actually talking on the phone it never really concerned me. My text came in fine. But now I don’t even get a sound notification for a text. In settings, when you set the ringtone you’d like (normally it gives you a preview sound) it makes no sound for any of the ringtone option’s. As much as I hate “talking” on the phone, I still want the option to ignore calls. It seems as though the decision is being made for me & I’m paying Verizon $220 a month for a service I’m not being provided.

  • chris siano

    My phone will not notify me of incoming calls, while I’m on a call…

  • KR

    Same issue, already had phone set to “All” under volume button. If I power off and back on, it works for a day or so, then stops vibrating or ringing until I do another power off/on.

  • Sheryl Goble

    I’m having the same problem intermittently. It’s also affecting my alarm since I use my phone as my alarm clock. I’ve had the local store look at it & they acted like they’d never heard of the problem. We tried a soft reboot & that helped for about 2 weeks. Now it’s acting up again.

  • http://stvrsnbrgr.com Steve Rosenberger

    This is happening with my Droid Turbo. I’ve had the phone for more than a year; it stopped ringing in the last month. Call notification still works. So if I’m looking at the screen I can answer the call. Halp.

  • Enrique Doubles Bernhardt

    My problem is when i make a call it ring to the phone i called but when it handup they do not hear and i do not hear anybody also it happends when somebody callme, no one hear each other.

    When i used data o wifi everything is okey on apps like whatsapp viber messenger to do call, but Dialer shows the problem i told.

    Please help!!

  • John Gordoski

    I have the latest update running 6.0 and its still not fixed

  • HHH

    I stumbled on this last night when my ringer for calls wasn’t working. I turned off my phone and then turned it back on…still not working. Then I checked ringer volume… all the way up. I noticed that my media volume was set for silence. I turned it up to the lowest setting from silence and then had my wife call me. Now it rings. Keep in mind, that was the only change I made. Could be a coincidence, but it seems to have worked, at least since last night.

  • Dub Ljay

    TRY THIS: Hit the Volume up button, notice that under the volume bar there are three icons. One is to allow no interruptions, one for priority only, and the last one allows all notifications. The one for priority is most likely highlighted, tap the “All” button, and now it should always work.

  • Dub Ljay

    TRY THIS: Hit the Volume up button, notice that under the volume bar there are three icons. One is to allow no interruptions, one for priority only, and the last one allows all notifications. The one for priority is most likely highlighted, tap the “All” button, and now it should always work.

  • Lisa Atkin

    I have no “three icons” but using settings this isn’t my problem/solution. My phone will ring very quietly twice, the call will continue to come in, but I won’t hear a ringtone anymore. If I’m next to my phone I can see there is a caller and answer. I miss countless calls each day thought. It is a known Motorola issue since 2015 that we were told would be fixed with Lollipop. Well, here we are with Marshmallow and it still isn’t fixed. The basic function of a phone is useless, and I use mine for business daily. Calls go to voicemail, but I do not have a “Missed Call” notification so I have to listen to the voicemail just to see who called. Standard Verizon voicemail is such that you get a load of robotic pre-amble you have to painfully go through each time before you can even get to your voicemail. Sure, I could pay to have personal voicemail options activated, but why should I pay even more when I bought a $500+ Motorola phone because I WANT TO RECEIVE PHONE CALLS!