AT&T the worst mobile carrier according to consumers, iPhone users particularly displeased

by Tyler Cunningham
tagged AT&T, carriers, iphone, Sprint, T-Mobile, us cellular, Verizon

Well, the people have spoken, at least according to one poll by Consumer Reports about consumer satisfaction with mobile carriers. AT&T is now ranked dead last with customers, followed by T-Mobile, then Sprint, then Verizon, and topped off by U.S. Cellular.

A lot of the flack AT&T is receiving is coming from iPhone customers, who were “much less satisfied” with the service when compared to other smartphone owners on the same network. Perhaps those T-Mobile ads about AT&T’s service aren’t so slanderous after all?

[via CNN]

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Categorized as Android Carriers

Comments

http://robert.aitchison.org Robert Aitchison

I never put too much stock into what Consumer Reports has to say. When you are dealing with consumers opinions it’s easy for emotions to overshadow actual facts.

As for iPhone users being more dissatisfied than other smartphone users on AT&T that actually does make sense:

1. AT&T’s non-iPhone smartphone offerings are pretty weak, lest they make the iPhone look bad. So few “power users” who are demanding are on AT&T compared to others.
2. Your typical iPhone user is incapable of even considering the notion that there could be anything wrong or sub-optimal about their precious device, so anything at all that goes wrong is automatically AT&Ts fault.