Ever had a question about a device on Google Play and couldn’t seem to find answers? Then you’ll be happy to know that they’re adding a live chat feature for questions on device purchasing. Before this, the only options to get help were to call support or email them— this new option will most definitely make the process more efficient by eliminating waiting time and allowing you to take care of business without leaving the computer screen.
The chat feature is surprisingly very similar to the layout of Hangouts, which is definitely refreshing and a change in the way of doing things. When your chat is over, the entire conversation will be found in your Gmail inbox— if you don’t want the whole thing recorded in your chat history, however, there is an option to go “off the record.”
The support is only available for pre-sales of devices, so any questions on apps, movies, books, etc. will have to wait.
If you want to use the new “Chat with us” option, head on over to the Google Play Support page (found in the source link). Click on “Nexus Help Center” on the right side of the page, select the device you have questions about, click “Contact Us,” then the “Buying devices” button. You will next have to select the “I have questions…” option, and then once again select the device you have questions about. A button to begin the chat should be on the bottom.
When I tried to test out the new feature, chat agents were unavailable, however I’m sure as time goes on they’ll add more chat agents, or perhaps 24/7 support is not available. I’ll check back again later and update the post once support is available.
Source: Google Play Support