Verizon First Overall, AT&T Last in This Year’s Consumer Reports Survey

You know what they say: The more things change, the more they stay the same. Such is the case regarding AT&T and this year’s Consumer Reports survey based on mobile carriers. Like last year, AT&T finished dead last in Consumer Reports’ mobile carrier satisfaction survey which focuses on data service quality, staff knowledge, and issue resolution. Similarly, like last year, Verizon finished atop the list. Ironically, even though AT&T finished dead last in overall scoring, they finished first with its LTE network satisfaction. The poll itself polled 63,253 subscribers and the the results will be published in the January 2013 issue which should hit stores within the next week or so.

source:  All Things

  • Kary Krismer

    I haven’t read this CR report yet, but last time they did not break it out by type of phone. I wondered then if AT&T suffered because of it’s large iPhone base, since then the iPhones were not noted as being particularly good at being a phone. In any case, it would be nice to see the satisfaction broken out by OS.