By now we are all familiar with the Nexus 4 launch fiasco, during which Google sold out of its flagship device in mere minutes leaving many unsatisfied would-be buyers. Worse than that, many customers who were able to successfully purchase a device did not receive any sort of confirmation email from Google indicating that their purchase went through (though their bank statements confirmed that their credit cards were charged). While some customers have already received their coveted device, many others are stuck wondering if they will ever receive their Nexus 4 at all. One unhappy customer took the proactive approach and instead of waiting for his tracking number, called Google’s customer support lines. After countless phone calls and emails this persistent person was rewarded with an unexpected and exciting email: Google offered him their apologies and a free Nexus 4! Wow! Persistence truly pays off! Now if only Google would offer that deal to the several other unsatisfied customers! Something tells us that is just wishful thinking.
Have any of you had any interactions with Google’s Customer Support department regarding your Nexus order? If so, how did it go?