While it’s certainly not official yet, that isn’t stopping T-Mobile from touching base with their customers and sending out an FYI of sorts. Upon checking the mail today, there it was – a letter with “important information” contained therein. Turns out T-Mobile’s CEO, John Legere, has a message for us on Magenta’s network. Juicy details are scarce, but it does mention the pending merger with MetroPCS promising a “bigger, better, bolder” US wireless provider. It goes on to claim T-Mobile will be the “premier challenger in the US market” by emphasizing value.
The letter also promises greater speed, bigger capacity, and better reliability as well as deeper network coverage, all as a result of this pending merger. These are sticking points that T-Mobile customers have been clamoring for over the years. I can almost count on two hands where our network coverage struggles to keep up on outings that we make on a monthly basis. Also, the recent vacation we took was a little challenging due to T-Mobile’s slower speed and lacking data/voice coverage. It’s a little frustrating but being with Magenta for over 10 years has its perks. Just dialing “611″ from my mobile phone and asking for the Loyalty Department coupled with our 10-plus years of service prompts immediate credibility, and there have been quite a few times we’ve gotten new devices at a full discount prices well before our contract was up. So, it’s definitely a “can’t live with them, can’t live without them” type of relationship.
The last few points on the first page just highlight that the potential merger will bring an even wider selection of devices to choose from. They also, once again, make some claims on changing the way wireless is delivered with their “unique” 4G plans while teasing their industry-first Bring Your Own Device Plan. On the back of the letter is an eight-question FAQ. In short, they just reassure all customers that their current plan won’t be affected and they won’t be forced to change devices. They go on to ensure that all of their plans for network growth are still in place and also reveal that the merger will in fact help in that growth well into 2013 aiding their LTE rollouts.
As a long-time T-Mobile customer, I’m anxious to see how this will affect customers, if at all. However, I’ll believe some of this stuff when I see it. Are you a T-Mobile customer? What are your hopes for this merger?