ConnectWise is a new app for Android that has been made specifically IT service providers. The app allows instant access from your Android device to ConnectWise. According to the official press release, the app will include:
- Automated collection of billable time and schedule management
- Improved customer response times and customer sign-off
- Quicker deployment of IT troops by their managers, as detailed service tickets can be created in the field anytime, anywhere
- Improved SLA compliance by maintaining immediate access to essential information at all times
- Enhanced communication between dispatchers, technicians and service managers
In addition to the app announcement, ConnectWise CEO Arnie Bellini stated that “With ConnectWise Mobile, sales, technical and executive staff members are fully armed with the tools they need to manage, share, report and measure the effectiveness of their business operations anytime and anywhere,” said ConnectWise CEO Arnie Bellini. “ConnectWise mobile is unique among mobile apps because of its ability to put the world’s most powerful business operating system in a service provider’s pocket, significantly enhancing their business effectiveness.”
As an IT professional, I can tell you from personal experience that this kind of app can be a godsend. To check out the app for yourself, be sure to hit up the ConnectWise Mobile page. Full presser after the break.
TAMPA, Fla., Aug. 30 /PRNewswire/ — ConnectWise, developer of the leading business operating system designed exclusively for IT service providers, VARs and MSPs, today released the Android edition of ConnectWise Mobile, the world’s most powerful business operating system for the world’s most popular mobile phones.
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ConnectWise Mobile enables instant access to ConnectWise anywhere, anytime, from iPhones, Android Mobile Phones, and Windows Mobile Phones allowing IT service providers to carry their business operations with them for instant access and transactions.
The new mobile apps extend the IT service provider’s business, allowing them to work on their timesheets, work schedules, contacts, service tickets and configurations from their mobile devices. Unlike browser-based services that only work with web-connected devices, ConnectWise Mobile allows IT service providers the ability to work even when they are not connected to the Internet and out of their carrier’s coverage area. ConnectWise Mobile then initiates the transfer once they are back in a coverage area. Even the most resource-intensive and time-sensitive aspects of a service provider’s operations can be handled with unprecedented efficiency.
ConnectWise Mobile was developed by a mobile application specialist to meet the specific needs of IT service providers. Benefits of ConnectWise Mobile include:
- Automated collection of billable time and schedule management
- Improved customer response times and customer sign-off
- Quicker deployment of IT troops by their managers, as detailed service tickets can be created in the field anytime, anywhere
- Improved SLA compliance by maintaining immediate access to essential information at all times
- Enhanced communication between dispatchers, technicians and service managers
“With ConnectWise Mobile, sales, technical and executive staff members are fully armed with the tools they need to manage, share, report and measure the effectiveness of their business operations anytime and anywhere,” said ConnectWise CEO Arnie Bellini. “ConnectWise mobile is unique among mobile apps because of its ability to put the world’s most powerful business operating system in a service provider’s pocket, significantly enhancing their business effectiveness.”
Don Bentz, cofounder of the consulting and integration firm Preferred IT in Columbia City, Indiana, has ConnectWise Mobile for the iPhone. “Without any training, I was able to close tickets when I was on the road, and even approve a vacation request from our HR board. Our field engineers have access without having to open their laptops or connect to the Internet. If field engineers are running late for an appointment, they can notify the client by phone or email with a single click.”
*For full details about ConnectWise Mobile, including phone requirements and how to purchase, visithttp://www.connectwise.com/connectwise-mobile-1.aspx
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About ConnectWise
Designed exclusively for the IT Channel, ConnectWise is the leading business operating system for IT service providers, MSPs, technology consultants, integrators, and developers. Today more than 41,000 IT professionals rely on ConnectWise to achieve greater accountability, operational efficiency and profitability. ConnectWise fully integrates CRM, sales, help desk tickets, projects, managed services, SLAs, dispatching, time and expenses to streamline IT companies. Over the last 28 years, ConnectWise has become a standard in the IT industry with over 300 API integration partners. For more information please visit www.ConnectWise.com or call 800-671-6898.
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